Delete from inside the app
- Open Snoko and go to the Profile tab.
- Choose Delete account.
- Confirm. Your account is deleted immediately.
Can't access the app?
Email support@creativeblaq.com from the email address on your account with the subject "Delete my account". We action deletion requests within 30 days and confirm by email when done.
What is deleted, and what is kept
| Data | What happens |
|---|---|
| Account profile (name, email, phone, photo) | Deleted |
| Saved payout bank details | Deleted |
| Push notification tokens & device preferences | Deleted |
| Proof images you uploaded | Deleted from storage |
| Contribution / payout records in shared pots | Retained in anonymised form (your name is removed). These entries are also part of the other members' financial records, so removing the amounts would falsify their pot history. |
Deleting your account does not settle money owed between you and your group — that remains between you and them.
More detail on how we handle personal information is in our Privacy Policy. Questions? Email support@creativeblaq.com.