Reporting a problem
When reporting a bug, it helps a lot if you include:
- Your phone model and OS version (e.g. iPhone 14, iOS 18 / Samsung A54, Android 15).
- What you were doing when it happened, and what you expected instead.
- A screenshot, if the problem is visible.
Account & data
To delete your account and personal data, see the account deletion page. For privacy questions, see our Privacy Policy or email the address above.
Frequently asked questions
Does Snoko hold or transfer my money?
No. Money moves directly between members the way it always has — EFT, cash deposit, whatever your group prefers. Snoko records contributions with proof, tracks the pot, and keeps everyone honest. We never touch the funds.
What's the difference between a goal pot and a stokvel pot?
A goal pot saves toward one shared target (like a trip). A rotating stokvel collects a fixed amount each cycle and pays the full pot to one member per round, in a fixed order everyone can see.
How are contributions verified?
When you contribute, you upload your proof of payment. It shows as Pending until reviewed and approved — only then does it count toward the pot. Rejections come with a reason, and you can resubmit.
What does it cost?
Snoko is free to download and use. No ads, no selling your data.
What happens if someone stops contributing?
After repeated missed contributions the group can start a vote. The majority decides whether the member stays — democratic, transparent, and final.
How do I delete my account and data?
In the app: Profile → Delete account. Your personal data is erased; see our account deletion page for full details on what's removed and what shared pot records remain for other members.